Frequently Asked Questions
Everything you need to know about your Kokoro beauty journey.
Are your beauty products authentic and safe?
Absolutely. At Kokoro Online Shop, we source all our skincare and cosmetics directly from authorized distributors. Every product is 100% authentic and meets international safety standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy for opened skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, Kokoro ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.