Returns & Exchanges
At Kokoro Online Shop, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the list of items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing